Refund policy

Returns

At ASG Skate Co., we want you to be happy with your purchase. If you need to return an item, you may request a return within 15 days of receiving your order, subject to the conditions outlined below.

To be eligible for a change-of-mind return, your item must be unused, undamaged, and in the same condition in which you received it. Items must be returned in their original packaging, with all tags, accessories, and included components intact.

Proof of purchase or your order confirmation is required for all returns.

Items that have been used, installed, altered, damaged after delivery, or returned without their original packaging may not qualify for a change-of-mind return.

Please contact us before sending any item back. Do not return products without first receiving return instructions from our team.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved or declined.

If approved, your refund will be processed to your original method of payment. The time it takes for the funds to reflect in your account may depend on your bank or payment provider.

For approved change-of-mind returns, the original delivery fee and return shipping costs may be excluded from the refund, where permitted by applicable law.

If your item arrives defective, damaged, or incorrect, please contact us so that we can assess the issue and arrange an appropriate resolution in accordance with applicable consumer protection laws.

Late or Missing Refunds

If you have not received your refund, first check your bank account and payment statement.

Next, contact your bank or payment provider, as refunds may take additional time to appear.

If you have completed these steps and your refund is still missing, please contact us at asgskateco@gmail.com.

Sale Items

Sale items are subject to the same return conditions as other products, unless otherwise stated. Change-of-mind returns for sale items may be restricted where permitted by applicable law.

Nothing in this policy limits your rights regarding defective or incorrectly supplied goods under applicable consumer protection legislation.

Exchanges

If you receive a defective, damaged, or incorrect item, please contact us at asgskateco@gmail.com with your order number and a description of the issue. Photographs may be requested to help us assess the problem.

Exchanges for change-of-mind reasons are subject to availability and approval under our return conditions.

Shipping

To arrange a return, contact us at asgskateco@gmail.com before shipping your item. Our team will provide any necessary return instructions.

Return Address:

ASG Skate Co.
504 Frederika Street
Gezina, Pretoria, 0031
South Africa

For approved change-of-mind returns, you are responsible for the return shipping costs, where permitted by applicable law. We recommend using a tracked shipping service, as ASG Skate Co. cannot guarantee receipt of items sent without tracking.

If your product is defective, damaged, or incorrect, return shipping arrangements and costs will be handled in accordance with applicable law.

Please ensure that returned products are packaged securely to prevent damage during transit.

South African Consumer Rights

This policy is subject to applicable South African law, including the Consumer Protection Act 68 of 2008, where applicable. Nothing in this policy is intended to exclude, restrict, or waive any consumer rights that cannot lawfully be excluded.

Contact Us

For all return, refund, or exchange enquiries, please contact:

ASG Skate Co.
Email: asgskateco@gmail.com
Website: https://asgskateco.co.za/